Associate Manager, Account Management (East Coast or West Coast)
Fatherly
Sales & Business Development
New York, NY, USA · Los Angeles, CA, USA
Posted on Thursday, May 30, 2024
Bustle Digital Group is seeking a full time Associate Manager to join our growing Client Experience team. This position is client facing and will be responsible for executing post-sale production for robust media & custom content campaigns for the East Coast region. This role is responsible for orchestrating internal resources to ensure campaign expectations and contractual obligations are met as well as acting as a customer advocate and liaising between teams.
Responsibilities
- With Account Management Team oversight, provide best in class client service for post-sale executions
- Work with Account Management Team to create and maintain all program documentation during post-sale (including client kick-off call agendas, sold scope-of-work, and additional campaign trackers)
- Work alongside AM team and third party vendors to design rich media ad units and assemble relevant decks such as screenshots when a campaign goes live
- Collaborate with the Ad Ops team to monitor creative implementation, tag delivery, QA-ing of media, execution and delivery, and ensuring KPIs are achieved and optimized from a media standpoint.
- Work closely with internal BDG Studio teams to execute a variety of custom content deliverables including custom articles, social media posts, Instagram stories, influencer activations, and photo shoots.
- Partner with the Distribution Marketing team to execute content distribution plans and manage performance via key social platforms
- Use project management software (Monday.com) to manage branded content projects & deliverables - ensuring all deliverables stay on schedule
- Partner with Reporting & Insights Team to analyze campaign performance metrics, provide real-time optimization recommendations, and create end-of-campaign recap decks
Requirements
- BA or equivalent
- 1-3 years Advertising or Publisher company experience
- Strong Media background & executing media only programs
- Experience executing turnkey custom content programs
- Strong attention to detail
- Highly organized and the ability to multitask
- Preferred: Proficiency with Keynote, Excel, Google, Monday.com
