About the team

As part of the Zillow Home Loans team, you’ll join a collaborative group dedicated to delivering best-in-class service and helping customers achieve an optimal closing experience. Our team plays a vital role in ensuring every mortgage transaction is accurate, transparent, and compliant, supporting Zillow’s mission to make home buying and financing easier for everyone.

About the role

As a Post-Closing Closing Disclosure (CD) Specialist, you will have a direct impact on the customer experience by reconciling and finalizing Closing Disclosures after funding. Your attention to detail and commitment to compliance will ensure each customer receives an exact record of their mortgage transaction, while helping Zillow maintain the highest standards of accuracy and regulatory adherence.

You Will Get To

• Develop a thorough understanding of our Loan Origination System (LOS) and related processes

• Review and verify the accuracy and data integrity required for issuing Closing Disclosures and Loan Estimates

• Maintain detailed records of communications and actions in the loan file’s conversation log

• Ensure timely completion and delivery of loan disclosures, meeting all regulatory deadlines

• Deliver mortgage loan disclosures securely and accurately

• Uphold confidentiality and privacy of customer and employee information

• Adapt to changing timelines and deadlines, including working overtime as needed

• Collaborate with team members to continuously improve the closing process

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $19.80 - $29.80 hourly. This base pay range is specific to these locations and may not be applicable to other locations.

In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $18.90 - $28.30 hourly. The base pay range is specific to these locations and may not be applicable to other locations.Actual amounts will vary depending on experience, performance and location.

Who you are

• Experienced in mortgage compliance regulations for conventional, FHA, USDA, and VA loan programs

• Familiar with Loan Origination Systems (LOS), with Encompass experience strongly preferred

• Proficient in Microsoft Office and related technology tools

• Able to self-direct, multi-task, and thrive in a fast-paced environment

• Possess excellent oral and written communication skills with a strong customer service orientation

• Demonstrate strong analytical and problem-solving abilities

• Hold a high school diploma or equivalent

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.