About the team

The Vendor Operations team is the vital link between Zillow’s Contact Center Operations vendor partners and the broader organization. We serve as advocates, investigators, mediators, and gatekeepers—ensuring vendors are equipped with the resources, support, and guidance needed to succeed. Our mission is to mitigate risk, drive service excellence, and optimize vendor performance in alignment with business objectives.

About the role

The Vendor Management Analyst supports the success of outsourced vendor operations through performance analysis, administrative oversight, and process management. This role ensures accurate reporting, efficient provisioning, and seamless operational support while partnering across functions to strengthen vendor relationships and improve outcomes. This role is ideal for a detail-oriented professional with strong problem-solving skills who thrives in collaborative environments and is passionate about driving vendor performance and operational efficiency.

Key Responsibilities

• Prepare and analyze weekly performance reports, identifying trends and recommending strategies to improve productivity.

• Support Vendor Program Managers in monitoring interval compliance and operational metric adherence.

• Manage provisioning and de-provisioning of vendor representatives through Workday and troubleshoot access issues.

• Maintain team documentation, meeting records, SOPs, and vendor repositories.

• Generate purchase orders, process receipts, and support invoice-related inquiries.

• Partner with vendor leadership to plan and execute events, coordinating agendas, logistics, and materials.

• Collaborate with Workforce Management, Quality, Learning & Development, Finance, and Operations to ensure alignment on performance goals and improvement initiatives.

• Contribute to vendor-related projects and operational enhancements as needed.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $70,500.00 - $112,500.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.

In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $66,900.00 - $106,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

Qualifications and Requirements

• 2+ years of experience in contact center operations or administrative support.

• Bachelor’s degree in Business or equivalent professional experience preferred.

• Strong interpersonal, communication, and organizational skills with proven ability to collaborate in team settings.

• Proficiency in Google Docs, Excel (including advanced charts/graphs), PowerPoint, Word, and Outlook.

• Real estate industry knowledge is a plus.

• Flexible and adaptable in fast-paced environments with shifting priorities.

• Willingness to travel up to 15%.

Transferable Skills:

Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.