About OnePay

OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress.

Tens of millions of Americans today are unbanked or underbanked, meaning they don’t have enough money in savings to cover a minor emergency. They pay too much in fees, don’t have access to credit at affordable rates, and have little ability to grow their wealth. OnePay’s vision is to create a single app for consumers to save, spend, borrow, and grow their money, bringing our mission to life with simple and accessible banking, credit, and payments products that deliver a best-in-class experience to millions of customers. Our products include:

• Checking and high-yield savings accounts

• Domestic and international peer-to-peer payments

• Credit Builder and credit score monitoring

• Digital wallet / contactless payment solutions

• Buy-now-pay-later installment loans at Walmart

Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry.

There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us!

The Role

Overview This is a hands-on player/coach role that supports Corporate IT and Security operations, with a strong focus on BPO tech support and people management in India. You will be responsible for day-to-day technical work (~80%) while also providing light-touch managerial oversight (~20%) for Security & IT personnel in India across both Security and IT teams.

You’ll be the go-to for resolving tickets from internal users and frontline BPO support, covering endpoint troubleshooting, access issues, and system outages across global sites. Your responsibilities include SLA adherence, identifying systemic issues, and driving operational improvements that boost availability and productivity.

You’ll collaborate closely with Security, Engineering, and Ops leadership to maintain stable, secure, and scalable systems tailored to high-volume BPO environments. You’ll own documentation and automation efforts, enforce global security standards, and ensure consistent operational practices across regions.

Key Responsibilities:

• Support and troubleshoot hardware, software, and network issues across macOS and Windows endpoints

• Manage identity and access workflows using Okta, Azure AD, and MDM platforms (Jamf, Intune)

• Partner with Security and Engineering teams to roll out new tools and secure-by-default configurations

• Own Tier 1–2 escalations, resolve end-user issues, and identify recurring problems for long-term fixes

• Maintain IT documentation, update runbooks, and contribute to knowledge base articles

• Track, respond to, and close tickets in the IT/BPO queue with clear communication and proper documentation

• Enforce security, privacy, and compliance policies related to access management, encryption, and software controls

• Participate in BCP/DR planning and support endpoint readiness across global teams

• Deliver technical updates and process changes to both technical and non-technical stakeholders
  

You Bring

• 3+ years of hands-on IT experience, ideally in a high-growth or security-driven environment

• Experience supporting macOS and Windows devices in an enterprise setting

• Strong understanding of Okta, Azure AD, Intune, and Jamf

• Working knowledge of MDM, SSO, MFA, and endpoint hardening best practices

• Solid troubleshooting and root cause analysis skills across systems, software, and network layers

• Ability to work independently, manage shifting priorities, and escalate appropriately

• Clear, concise communication skills with users, stakeholders, and technical teams

• Familiarity with IaC tools (Terraform) and scripting is a plus

• Strong documentation habits and attention to operational detail

Location & Hours

• This role is based in Bengaluru, India and will require periodic coordination with global teams in other time zones.This role is based in India.

• Working Hours: Candidates are expected to be available and actively working until at least 12:00 PM ET / 9:30 PM IST to ensure effective collaboration across global teams.
  

What We Offer

• Competitive salary, stock options, and benefits from Day 1

• Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs

• Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays)

• Monthly transport and work-from-home allowances

• A high-growth, mission-driven, inclusive culture where your work has real impact

Standard Interview Process

• Initial Interview with Talent Partner

• Technical or Hiring Manager Interview

• Team Interview

• Executive Interview

• Offer!

Equal Employment Opportunity

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.