Full-Time In-Person Super Tutor/Customer Success Support
Papaya
Customer Service, Sales & Business Development
Austin, TX, USA
USD 15-15 / hour
Posted on Apr 3, 2025
Location: Hybrid
Hours: 40 hours per week (sessions included) ($15 an hour)
Duration: March 31st - April 30th
About the Role:
We are looking for a committed and detail-oriented super-tutor to join our team. This full-time position involves a combination of administrative duties and tutoring at least 10 hours per week. Both roles require a strong knowledge of Mathematics (grades 6-12, including advanced topics such as Algebra) and ELA.
As an In-Person Tutor and Customer Success Support, you’ll be responsible for supporting the Student Success Manager and School Success Manager with different tasks.
Tutoring (10+ Hours/Week)
-Deliver high-quality, in-person tutoring sessions in Math (grades 6–12) and ELA, with a focus on building understanding and confidence.
-Adapt instructional strategies to meet diverse student needs, including advanced topics such as Algebra I & Reading/Writing skills.
- Track and report student progress using provided tools and templates.
- Provide feedback to students and support their academic and personal growth.
Customer Success & Administrative Support
-Support the Student Success Manager and School Success Manager with daily operational and student management tasks.
-Assist in coordinating schedules, monitoring student attendance, and ensuring session alignment with student needs.
- Help organize and maintain student data, including diagnostics, ILPs (Individual Learning Plans), attendance logs, and progress reports.
- Communicate with tutors to gather updates and support their day-to-day needs.
- Collaborate on resolving issues quickly (e.g., tech difficulties, student absences, session coordination).
- Join or help facilitate meetings with school staff or tutors as needed.
- Participate in quality control tasks (e.g., reviewing tutor notes, verifying curriculum usage, and flagging concerns).
Internal Communication & Collaboration
- Maintain clear and timely communication with internal teams via Slack, email, and check-ins.
- Flag risks or areas for improvement in student performance or tutor engagement.
- Assist with organizing and executing student engagement or incentive initiatives.
Required Skills and Abilities:
- Strong Program Knowledge: Deep understanding of educational content and goals.
- Adaptability: Ability to adjust teaching methods to meet diverse student needs.
- Effective Communication: Clearly convey information and instructions to tutors, students, and the team.
- Motivational Skills: Inspire and engage both tutors and students to excel in their roles.
- Problem-Solving: Handle challenges with creative and efficient solutions.
- Assessment and Feedback: Regularly evaluate student progress and tutor performance, offering actionable feedback.
- Management and Coordination: Organize schedules, resources, and processes to keep programs running smoothly.
- Time Management: Effectively manage tasks and meet deadlines in a fast-paced virtual environment.
- Professionalism and Reliability: Consistently maintain high standards of professionalism and dependability.
- Google Workspace Proficiency: Expertise in Google Workspace tools, including Slides, Spreadsheets, and other relevant technologies.
- Technical Proficiency: Comfort with troubleshooting basic technical issues and guiding users through digital tools.
Requirements:
- Experience in tutoring or education.
- Ideal candidate will be a college student with 8am-5pm availability.
- Ability to work in a collaborative, remote setting and maintain clear communication.
- A passion for helping students achieve academic growth and confidence.
- Ability to manage multiple tasks and work efficiently in a virtual environment.
-Advanced English proficiency.
- Technical Proficiency
- Complete availability from 8 am to 5 pm CT Time (1 hour lunch) Monday to Friday.
Why Join Us?
At Papaya, you’ll play a key role in shaping the educational journeys of students while helping tutors perform at their best, allowing you to contribute to our mission of providing exceptional tutoring experiences.
If you are a motivated individual ready to take ownership of educational success, we encourage you to apply!
Hours: 40 hours per week (sessions included) ($15 an hour)
Duration: March 31st - April 30th
About the Role:
We are looking for a committed and detail-oriented super-tutor to join our team. This full-time position involves a combination of administrative duties and tutoring at least 10 hours per week. Both roles require a strong knowledge of Mathematics (grades 6-12, including advanced topics such as Algebra) and ELA.
As an In-Person Tutor and Customer Success Support, you’ll be responsible for supporting the Student Success Manager and School Success Manager with different tasks.
Tutoring (10+ Hours/Week)
-Deliver high-quality, in-person tutoring sessions in Math (grades 6–12) and ELA, with a focus on building understanding and confidence.
-Adapt instructional strategies to meet diverse student needs, including advanced topics such as Algebra I & Reading/Writing skills.
- Track and report student progress using provided tools and templates.
- Provide feedback to students and support their academic and personal growth.
Customer Success & Administrative Support
-Support the Student Success Manager and School Success Manager with daily operational and student management tasks.
-Assist in coordinating schedules, monitoring student attendance, and ensuring session alignment with student needs.
- Help organize and maintain student data, including diagnostics, ILPs (Individual Learning Plans), attendance logs, and progress reports.
- Communicate with tutors to gather updates and support their day-to-day needs.
- Collaborate on resolving issues quickly (e.g., tech difficulties, student absences, session coordination).
- Join or help facilitate meetings with school staff or tutors as needed.
- Participate in quality control tasks (e.g., reviewing tutor notes, verifying curriculum usage, and flagging concerns).
Internal Communication & Collaboration
- Maintain clear and timely communication with internal teams via Slack, email, and check-ins.
- Flag risks or areas for improvement in student performance or tutor engagement.
- Assist with organizing and executing student engagement or incentive initiatives.
Required Skills and Abilities:
- Strong Program Knowledge: Deep understanding of educational content and goals.
- Adaptability: Ability to adjust teaching methods to meet diverse student needs.
- Effective Communication: Clearly convey information and instructions to tutors, students, and the team.
- Motivational Skills: Inspire and engage both tutors and students to excel in their roles.
- Problem-Solving: Handle challenges with creative and efficient solutions.
- Assessment and Feedback: Regularly evaluate student progress and tutor performance, offering actionable feedback.
- Management and Coordination: Organize schedules, resources, and processes to keep programs running smoothly.
- Time Management: Effectively manage tasks and meet deadlines in a fast-paced virtual environment.
- Professionalism and Reliability: Consistently maintain high standards of professionalism and dependability.
- Google Workspace Proficiency: Expertise in Google Workspace tools, including Slides, Spreadsheets, and other relevant technologies.
- Technical Proficiency: Comfort with troubleshooting basic technical issues and guiding users through digital tools.
Requirements:
- Experience in tutoring or education.
- Ideal candidate will be a college student with 8am-5pm availability.
- Ability to work in a collaborative, remote setting and maintain clear communication.
- A passion for helping students achieve academic growth and confidence.
- Ability to manage multiple tasks and work efficiently in a virtual environment.
-Advanced English proficiency.
- Technical Proficiency
- Complete availability from 8 am to 5 pm CT Time (1 hour lunch) Monday to Friday.
Why Join Us?
At Papaya, you’ll play a key role in shaping the educational journeys of students while helping tutors perform at their best, allowing you to contribute to our mission of providing exceptional tutoring experiences.
If you are a motivated individual ready to take ownership of educational success, we encourage you to apply!
