At a time when social media today leaves you feeling more disconnected than ever, Sidechat helps you connect more deeply with the communities and interests that you care about.

We have:

* A strong founding team - the third and fourth hires of Snap, as well as the second product design hire

* Product-market fit - 2/3 of the students at our launch colleges are on the app with 2x the retention of Snap

* $10M in funding

We recently acquired Yik Yak to further our mission of bringing authenticity back to social media.

💪 About the Role

The Trust & Safety team is core to keeping our community safe. As the head of the organization you will:

* Build an industry-leading Trust & Safety organization.

* Oversee our current Trust & Safety team of 7 full-time employees and 75 part-time moderators.

* Leverage artificial intelligence to improve our moderation efforts.

* Address and resolve escalated issues in a timely and effective manner, while focusing on user experience and satisfaction.

* Provide regular updates to the co-founders on Trust & Safety performance, trends, and initiatives.

* Assess potential risks, vulnerabilities, and trends, and devise strategies to mitigate them.

* Stay current on industry best practices, regulations, and emerging technologies to inform and enhance our Trust & Safety approach.

* Report directly to the co-founder and CEO

👀 What We’re Looking For

* A positive attitude and willingness to take on new challenges and responsibilities.

* Desire to learn and scale as the company grows.

* A passion for keeping our community safe.

* Past role in product management or executive leadership.

We are based in NYC and remote friendly.